Beauty Bay Customer Services

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Delivery times within the UK depend on the Delivery Option selected as follows:

• Saver: Normally up to 7 working days.
• Standard: Normally 1-3 working days.
                    • Next Working Day: Dispatched by courier (Yodel). Delivery is guaranteed between 8am - 9pm the following working day.*

To track your Yodel order, please follow these steps:

                    • Go to http://www.yodel.co.uk/

                    • Enter the tracking number (starting with 'JD') in the 'Tracking Code' field under 'Track your Parcel'.

                    • Click 'Go'.

If you require further information regarding your Yodel parcel you can contact Yodel Customer Services on 0844 248 0555, quoting your tracking number.

*Please note that the Yodel service excludes Highlands, Northern Ireland and Offshore Islands. If there is a problem delivering to your postcode via Yodel, it will automatically be switched to Royal Mail's equivalent Next Day service (Special Delivery) at no extra cost. These orders can be tracked via http://www.royalmail.com .

Kindly note that a signature is required for all Yodel and Royal Mail Recorded/Special Delivery packages. Working Days exclude Saturdays, Sundays and all Bank Holidays.

All International orders are sent via Royal Mail's Priority Airmail service. Delivery to Europe or the USA normally takes between 3-5 working days. Delivery to all other international destinations normally takes 5-7 working days.

We do endeavour to deliver within these timescales; however from time to time there can be unexpected delays during transit that is beyond our control. For more information on delivery times and options, please see our Delivery Information page.

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If there is an item missing from your order, please report this to our customer services department by completing the contact form below and we will investigate the issue further for you.

 

Please ensure the item is not marked ‘to follow’ on your invoice (if this is the case, the item will be posted to you in a separate package).

 

If you are an international customer, please check that the item missing is not an aerosol. Aerosol items are automatically cancelled from international orders as we are no longer permitted to dispatch these types of good outside the UK.

 

If this has not answered your query, please complete the contact form below to get in touch with our customer services department.

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We do endeavor to package items as securely as possible but if handled roughly during transit, damages can occur.

 

Please report this to our customer services department by completing the contact form below and we will assist you further with the issue.

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We apologise if we have made an error regarding your order. Please report this to our customer services department by completing the contact form below and we will do our very best to rectify any mistakes made as soon as possible.

A If your order has not arrived within the normal delivery timescales as detailed on our Delivery Information, we strongly recommend that you contact your local Delivery Office before contacting Customer Services, as unfortunately, calling cards are not always left.

For UK Customers, to locate your local delivery office please visit www.royalmail.com or call Royal Mail directly on 08456 050 767.

Recorded and Special Delivery items can be tracked using the tracking tool at www.royalmail.com
Items sent via Yodel can be tracked using the following steps:

• Go to http://www.yodel.co.uk/
• Enter tracking number (starting with ‘JD’) in the ‘Tracking Code’ field under ‘Track your Parcel’.
• Click ‘Go’.
  

If you require further information regarding your Yodel parcel you can contact Yodel Customer Services on 0844 248 0555, quoting your tracking number.
UK Standard packages cannot be treated as missing until 15 working days have elapsed from date of dispatch. For UK Saver deliveries, please allow 20 working days from the date of dispatch. We ask that such time is allowed before contacting Customer Services and reporting your order missing due to Royal Mail postal regulations.

An international package cannot be treated as missing until 20 working days have elapsed from day of dispatch.

These are International Postal Services procedures which we are forced to adhere with. If you require your items urgently it is advised that you re-order them through our website.

In the meantime, we strongly recommend that you contact your national postal services, local delivery/post office to check if your package is being held for you. Unfortunately, in our experience, calling/notification cards are not always left if the postal services missed you on the first delivery attempt.

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If for any reason you are dissatisfied with your purchase, you may return any unopened and unused items to us within 14 days of receipt.

 

All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.

 

To qualify for a FREE RETURN *, please follow the procedure below.

• Please notify us of your intent to return using the contact form below or by emailing us at customerservices@beautybay.com and we will send you a pre-paid returns label. Your email should contain all references that are on your receipt together will a full explanation of your reason for returning the goods. You should also advise us whether you’d like an alternative product/replacement or a refund (Any returns received without prior notice may be delayed in being processed).
• Goods must be returned in its original packaging with any seals intact and in a saleable condition. Please also enclose the original receipt with the parcel.
• Re-package the parcel using strong packaging and ensure it is sealed securely.
• Take the parcel to your local Post Office and request a proof of postage. Without this, you will be unable to make a claim, should the parcel go missing. (Please note: BeautyBay.com will not be liable for lost returns.)
• Please return your item to:

BeautyBay.com Ltd

Returns Department

PO Box 518

Manchester

M5 0BN

UNITED KINGDOM

 

* Free returns are only for parcels being returned in the UK. Once you've notified us of your intent to return the goods, we'll e-mail you a pre-paid returns address label to affix on the parcel to be returned.

 

For orders outside the UK, please follow the above procedure but please pay the appropriate shipping costs and affix the label provided with your receipt. Any underpaid returns will not be processed.

 

Please note: BeautyBay.com will only reimburse the cost of the products and not any postage or shipping fees.

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Please allow up to 14 working days for action of your return.

 

If 14 working days have passed since you posted a returns package to us, please get in touch using the contact form below.

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All ghd IV hair straighteners are covered by a 24 month manufacturer’s warranty, held by Jemella Ltd. The warranty entitles you to a repair or replacement of your faulty product.

Please return them with a proof of purchase and covering note explaining the nature of the fault to:

 

Jemella Ltd
PO Box 397
Keighley
West Yorkshire
BD20 0WX
UNITED KINGDOM

 

If you have any queries, please contact Jemella customer services on 08453 301 133.

 

 

All Corioliss electrical products are covered by a 12 month manufacturer’s warranty, held by Corioliss Ltd. The warranty entitles you to a repair or replacement of your faulty product.

Please return them with a proof of purchase and covering note explaining the nature of the fault to:

 

Corioliss Customer Care
Unit B4-B5
Dolphin Enterprise Centre
Evershed Way
Shoreham By Sea
BN43 6QB
UNITED KINGDOM

 

If you have any queries, please contact Corioliss customer services on 01273 726 161.

 

We strongly recommend that all returns are sent via recorded delivery to ensure safe delivery.

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BeautyBay.com will accept payment by the following credit and debit cards:

 

Visa, Visa Debit, Delta, MasterCard, Maestro, Switch, American Express, and Visa Electron.

 

All charges will be made in Pounds Sterling and this will be displayed clearly at the checkout before payment and on the order confirmation email

If you have selected to view prices in a different currency (ie Euros, US$ etc) then the general exchange rate for the day will be displayed.

Please note that BeautyBay.com has no control over the rates used by your card issuer or bank and there may be slight variations due their exchange rates used.

At the checkout page you will see ‘ *Please note, we will debit your card with £’ followed by the price in pounds sterling.

If you have any questions or queries, please contact our customers services team before placing an order.

A Waste Electrical or Electronic Equipment (WEEE) can be recycled at most local council run waste depots throughout the country that have been upgraded to include DCF (Designated Collection Facilities), just take your items and dispose of them in the relevant section or speak to staff there who will ensure that items are disposed of responsibly in a way that does not affect the environment. There is no charge for this service. To find your nearest depot (DCF) contact your local council or visit recycling websites like 'recycle-more.co.uk' or 'recyclenow.co.uk'. Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin. The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a 'like-for-like basis'. You can return your ‘like for like’ items to us and we will arrange for them to be correctly disposed of - just contact customer services after you have received your new electrical item, advising of your order number and we will send you details of how to return them to us. To help you identify WEEE items, the product will be marked with the crossed out wheelie bin logo. If you have not been supplied with a new electrical item by Beautybay, please contact your local council DCF waste depot or review the websites listed above, to assist you in disposing of any WEEE items you may have.